We are committed to safeguarding the privacy of all of our website visitors.

Terms of Use

Updated: August 6, 2026

Welcome to markcperna.com (the “Site”), owned and operated by Perna Group, LLC. These Terms of Use (“Terms”) govern your access to and use of the Site, including any content, resources, and services offered on it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

  1. Use of the Site

You may use the Site for lawful, personal, and informational purposes only. You agree not to:

  • Use the Site in any way that violates applicable law or regulation
  • Attempt to gain unauthorized access to any part of the Site or its systems
  • Copy, scrape, or reproduce Site content for commercial purposes without written permission
  • Introduce viruses, malware, or other harmful code
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  1. Intellectual Property

All content on the Site — including text, graphics, logos, images, videos, and downloadable materials — is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual property laws.

Career Tree®, Skill Tree™, and Competitive Advantage Track™ are trademarks of TFS Results. Answering Why: Unleashing Passion, Purpose, and Performance in Younger Generations and related content are the property of Mark C. Perna and/or the Company.

You may not use, reproduce, distribute, or create derivative works from any Site content without our prior written consent, except as permitted for personal, non-commercial use (e.g., downloading a free resource for your own reference).

  1. Free Resources and Downloads

The Site may offer complimentary reports, guides, or other materials. These materials are provided for informational purposes only and may not be resold, redistributed, or repackaged without permission.

  1. Newsletter and Email Communications

If you subscribe to the Paradigm Shift Newsletter or any other mailing list, you consent to receive marketing emails from us. Email communications are serviced by Constant Contact, and you may unsubscribe at any time using the link provided in each email. Please see our Privacy Policy for details on how we handle your information.

  1. Testimonials and Endorsements

Testimonials, endorsements, and reviews displayed on the Site reflect the individual experiences of the people quoted. They are not paid endorsements unless otherwise disclosed, and individual results may vary. Testimonials are used with permission.

  1. Third-Party Links and Content

The Site may contain links to third-party websites or reference third-party organizations (including client and partner logos) for identification purposes only. We do not control and are not responsible for the content, policies, or practices of any third-party site. Inclusion of a logo or link does not imply endorsement in either direction beyond what is stated on the Site.

  1. No Professional Advice

Content on the Site, including keynote descriptions, articles, and downloadable resources, is provided for general informational and educational purposes only. It does not constitute professional, legal, HR, educational, or business advice, and should not be relied upon as such. You should consult a qualified professional before making decisions based on Site content.

  1. Disclaimer of Warranties

The Site and its content are provided “as is” and “as available,” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.

  1. Limitation of Liability

To the fullest extent permitted by law, the Company, Mark C. Perna, and TFS Results shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site, even if advised of the possibility of such damages.

  1. Indemnification

You agree to indemnify and hold harmless the Company, Mark C. Perna, TFS Results, and their respective officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Site or violation of these Terms.

  1. Booking and Speaking Engagement Inquiries

Submitting a request through the Site (e.g., “Talk to Mark” or availability request forms) does not constitute a binding agreement for a speaking engagement. All bookings are subject to a separate written agreement between the Company and the requesting organization.

  1. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

  1. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be resolved in the state or federal courts located in Lake County, Ohio.

  1. Contact Us

If you have questions about these Terms, please contact us:

Phone: 330.840.2680

Website: markcperna.com/request-availability

Email: contact@tfsresults.com

Privacy Policy

Updated: August 6, 2026

Perna Group, LLC (“Perna Group,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.MarkCPerna.com (the “Site”), purchase products or services, subscribe to communications, or otherwise interact with us.

By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you provide. We may collect information you submit directly, including:

  • Contact information, such as your name, email address, mailing address, and telephone number.
  • Account, profile, subscription, and communication preferences.
  • Purchase, payment, billing, and transaction information. Payment information may be processed by third-party payment providers.
  • Messages, inquiries, survey responses, and other content you send to us.
  • Any other information you choose to provide.

Information collected automatically. When you use the Site, we and our service providers may collect device and usage information, such as your IP address, browser and device type, operating system, approximate location, referring pages, pages viewed, navigation paths, dates and times of visits, and interactions with the Site.

2. How We Use Information

We may use information to:

  • Operate, maintain, personalize, and improve the Site, products, programs, and services.
  • Process purchases, fulfill services, send invoices or payment reminders, and provide customer support.
  • Send administrative messages, requested notifications, newsletters, and marketing communications. You may unsubscribe from marketing emails at any time.
  • Understand Site usage, measure performance, conduct analytics, and develop new offerings.
  • Protect the Site, prevent fraud, enforce our terms, and comply with legal obligations.
  • Use information for another purpose disclosed when it is collected or with your consent.

3. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, web beacons, and similar technologies to operate the Site, remember preferences, understand usage, improve performance, and support advertising or remarketing.

A session cookie expires when you close your browser. A persistent cookie remains until it expires or you delete it. You can manage cookies through your browser or device settings. Blocking cookies may affect some Site features.

We may use services such as Google Analytics and advertising or remarketing platforms offered by Google, Meta/Facebook, Microsoft/Bing, or similar providers. These providers may collect information about your activity on this Site and other websites, subject to their own privacy policies and controls. Where required by law, we will request consent or honor applicable browser-based opt-out signals.

4. How We Disclose Information

We do not sell or rent your personal information for money. We may disclose information:

  • To vendors and service providers that support hosting, payments, analytics, communications, advertising, security, and other business operations.
  • To our affiliates, professional advisers, insurers, contractors, and agents when reasonably necessary.
  • To comply with law, legal process, or government requests; protect rights, safety, and security; prevent fraud; or establish, exercise, or defend legal claims.
  • In connection with a merger, financing, reorganization, sale, or transfer of all or part of our business or assets.
  • With your direction or consent.

We may also disclose aggregated or de-identified information that does not reasonably identify you.

5. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to provide services, meet legal and accounting obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary based on the type of information and why it was collected.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

7. Your Privacy Choices and Rights

You may unsubscribe from marketing emails by using the link in the message. You may also manage cookies and certain advertising preferences through your browser, device, or the relevant provider’s settings.

Depending on where you live and subject to applicable law, you may have rights to request access to, correction of, or deletion of your personal information; receive a copy of certain information; or object to or limit certain processing, sale, sharing, or targeted advertising. You may also have the right not to receive discriminatory treatment for exercising a privacy right.

To submit a request, email mark.perna@TFSresults.com. We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law.

8. Third-Party Websites

The Site may link to websites or services we do not control. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date above. Your continued use of the Site after an update means you acknowledge the revised policy.

10. Contact Us

Perna Group, LLC

Phone: 330.840.2680

Website: markcperna.com/request-availability

Email: contact@tfsresults.com